Heyplus Watch Air
Watch binding failed?
1. Black plus app binding is required2. Confirm whether the mobile phone system meets: Android 5.0 and above, IOS 10.0 and above3. Whether the watch is in the QR code interface. If not, please reset the watch and then scan the code for binding4. Is the Bluetooth of the mobile phone system paired with hey + watch? If yes, please...
Can't search when Binding watch?
1. Whether the watch has been turned on and is in the QR code interface. If not, please reset the watch and then scan the code for binding2. Is Bluetooth on3. Whether the location permission, network permission and Bluetooth permission of black plus app have been opened according to the guidance4. Please try to restart the Bluetooth of the mobile...
How to bind connection app?
1. Download the latest version of heijia app (scan the QR code of the watch screen to download, or search for" heijia "app in the app store and app store)2. Log in / register black plus app3. Click bind Watch4. Scan the QR code of the watch screen, or search the binding manually
The watch is bound, but the app prompts that the connection fails or cannot be connected?
1. Has the app and firmware been updated to the latest version2. Please try to restart the Bluetooth of the mobile phone, press and hold the side key of the watch for 15s, restart the watch, and then reconnect3. Is the Bluetooth of the mobile phone system paired with hey+ Watch Ait? If yes, please cancel the pairing with the...
Bluetooth connection often disconnected?
1. Whether the distance between the watch and the mobile phone is too far. If it is more than 7 meters away, the effect of Bluetooth connection will be weakened2. Check whether the Bluetooth of the mobile phone is turned off or the power saving mode is turned on3. In order to maintain the always connected state, it is necessary...
"The watch doesn't turn on. Watch black screen"
1. When using the watch for the first time, you need to connect it to the charger and turn it on, or press and hold the key for 2S2. Check whether the watch is dead. It needs to be connected to the charger and turned on3. If the watch is abnormal, press and hold the key for 16S to restart
Watch cannot be charged or charging is abnormal
If it is an Android phone, please follow the steps below:1. You need to turn on the message reminder notification function in the black app and turn on the notification switch of the corresponding app2. You need to open the notification authority according to the guidance, and select the relevant authority as [always allow]3. It is necessary to keep the...
Watch cannot be charged or charging is abnormal
1. The USB charging interface is loose2. The watch is out of position with the charging contact3. The charging line is damaged4. The adapter used for charging is not standard or damaged5. If there are no above problems, please press and hold the side key of the watch for 15s to restart and then try charging
Inaccurate step counting
The step counting algorithm is to calculate the user's steps through the data of the acceleration sensor and a certain algorithm. Some regular movements will be mistakenly counted as step data (continuous wrist activity / vibration, etc.). Feedback can be submitted in the app. If the description is not accurate, we will arrange R & D engineers to continuously optimize.
Inaccurate sleep data
1. Sleep algorithm is to estimate the user's time to get up or go to sleep through a certain algorithm based on the data of heart rate and acceleration sensor, which has a certain error. 2. The watch records sleep at night. There are three sleep states: deep sleep, light sleep and awake sleep. It's easier to misjudge sleep when...
Heart rate is not out of value
Check whether the sensor on the back of the watch has green light when measuring heart rate1. If there is no green light, please follow the after-sales process2. If there is green light, but the value is often not given or the value is not accurate, please wear it correctly. Measurement: put the arm flat, and the watch is worn...
Inaccurate heart rate measurement data? Is the heart rate too slow?
1. Non standard wearing methods will affect the measurement, such as light leakage caused by loose and incomplete fitting, incorrect wearing position; and other interference factors: sweat / water on the skin, walking and talking during the measurement, arm raising and fist clenching may affect the measurement accuracy.2. For the correct measurement method, the arm should be placed flat. The...
