Check whether the sensor on the back of the watch has red light when measuring blood oxygen1. If there is no red light, please follow the after-sales process2. If there is red light, but the value is often not measured or the value is not accurate, please wear it correctly for measurement: put your arm flat on the table and...
1. Non standard wearing methods will affect the measurement, such as light leakage caused by loose and incomplete fitting, incorrect wearing position; and other interference factors: sweat / water on the skin, walking and talking during the measurement, arm raising and fist clenching may affect the measurement accuracy.2. For the correct measurement method, the arm should be placed flat. The...
1. The watch and mobile phone are not connected normally2. The remote photographing switch in app is not turned on: equipment - Application Management - Remote photographing3. The camera of the mobile phone system is not turned on4. The volume key is not set for the mobile camera to control the shutter5. No Bluetooth pairing with the system: disconnect the...
1. The watch and mobile phone are not connected normally2. The music control switch in app is not turned on: device - Application Management - music control3. The music player is not turned on to play music4. Not paired with the system Bluetooth: disconnect the Bluetooth and reconnect. After the pairing prompt pops up, click "pairing"5. If the Bluetooth connection...
1. The watch and mobile phone are not connected normally2. Open black plus app to synchronize data3. The location information permission of black app is not enabled -- > in the application permission management of system settings, the location information permission of black app is enabled
1. The watch itself does not have GPS, and outdoor sports need to keep the connection with the app all the time. In order to keep the connection all the time, it is necessary to keep the black plus app in the active state without being terminated by the system: enter the black plus app - my - background operation,...
1. When moving without turning on GPS, the distance is estimated by the user's steps through a certain algorithm (steps * stride), and there will be some errors in stride, height, weight, gender, etc2. Please fill in the correct height, weight and other information in the app
Sync watch data to Google fit: 1. After Google fit authorization is successful, when the watch generates new data (including steps, calorie, heart rate, exercise distance, sleep); 2. Open the heyplus App, and you can see the watch data in Google fit after the watch data synchronization is successful;
Sync watch data to HealthKit: 1. After Google fit authorization is successful, when the watch generates new data (including steps, calorie, heart rate, exercise distance, sleep); 2. Open the heyplus App, and you can see the watch data in HealthKit after the watch data synchronization is successful;
1. After the watch is turned on, the unbound state can select the language to be used in the language list2. Bound state, modify the mobile phone language in the mobile phone settings, and the watch side can be modified synchronously3. Binding state, switch the Bluetooth of the mobile phone once, after the watch is reconnected successfully, the watch-side language...
1. Before binding with heyplus App, the language chosen by the watch is not consistent with the mobile phone, and the watch will not follow the mobile phone language after binding2. You can re-modify the phone language in the phone settings, or switch the phone Bluetooth once. The watch will re-synchronize the phone language
