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Hey+

Heyplus Watch

heyplus EU Admin·
Watch auto restart

I'm sorry for the inconvenience. The restart problem is currently being repaired. The firmware version will be updated in the next two days. Please wait for the next upgrade. Thank you for your support and understanding.

heyplus EU Admin·
The watch has a flower screen phenomenon

1. Please submit feedback and attach photos in the black plus app. Provide the feedback number, and we will arrange the analysis of the R & D side at the same time2. Please try to restart the watch (long press the side key for 16S)3. If it cannot be recovered after restart, a return visit will be arranged after R...

heyplus EU Admin·
At the end of the watch, Alipay will be tied up without the synchronization of the mobile phone ends.

You can manually bind your watch through Alipay APP- home page search smart device. After binding, the pocket money will automatically return to Alipay account. If the mobile phone does not manually release the binding, it can also bind successfully.

heyplus EU Admin·
Untying Alipay on the mobile phone end will not synchronize the watch end.

You need to manually unbind the watch end. After unbinding, you can scan the code again to bind successfully

heyplus EU Admin·
Bluetooth connection abnormal on Alipay APP

Please try to scan code binding again

heyplus EU Admin·
The watch end is unbound for wechat payment, and the mobile end will not be unbound synchronously

Through wechat app - I - payment - upper right corner- Watch and bracelet payment, find the black plus watch and click on the upper right corner Unbind. If the mobile terminal does not unbind manually, you can bind successfully if you continue to bind

heyplus EU Admin·
Google fit synchronous

Sync watch data to Google fit: 1. After Google fit authorization is successful, when the watch generates new data (including steps, calorie, heart rate, exercise distance, sleep); 2. Open the heyplus App, and you can see the watch data in Google fit after the watch data synchronization is successful;

heyplus EU Admin·
Healthkit synchronous

Sync watch data to HealthKit: 1. After Google fit authorization is successful, when the watch generates new data (including steps, calorie, heart rate, exercise distance, sleep); 2. Open the heyplus App, and you can see the watch data in HealthKit after the watch data synchronization is successful;

heyplus EU Admin·
How to set the watch language

1. After the watch is turned on, the unbound state can select the language to be used in the language list2. Bound state, modify the mobile phone language in the mobile phone settings, and the watch side can be modified synchronously3. Binding state, switch the Bluetooth of the mobile phone once, after the watch is reconnected successfully, the watch-side language...

heyplus EU Admin·
Watch language is inconsistent with mobile phone language

1. Before binding with heyplus App, the language chosen by the watch is not consistent with the mobile phone, and the watch will not follow the mobile phone language after binding2. You can re-modify the phone language in the phone settings, or switch the phone Bluetooth once. The watch will re-synchronize the phone language