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heyplus EU Admin·
I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

heyplus EU Admin·
What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@heyplus.com.

heyplus EU Admin·
Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

heyplus EU Admin·
What countries do you ship to?

We ship to countries and regions below: Region/Country: the United States, Vietnam, Philippines, European countries and regions(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, The Republic of Slovenia.) Some Remote Region heyplus Can Not Support Shipment. If you encounter...

heyplus EU Admin·
How long does delivery take?

Ships within 1-2 working days.Delivery within 7-14 working days.