We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at firstname.lastname@example.org.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What countries do you ship to?
We ship to countries and regions below: Region/Country: the United States Some Remote Region heyplus Can Not Support Shipment. If you encounter the above situation, our customer service will contact you via email in advance. If you have any other questions, please contact email@example.com for more detail.