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Hey+

heyplus Watch

  1. Please try to use gmail mailbox to register your account
  2. Please check whether the verification code is sent to the "spam mailbox"
1. Black plus app binding is required
2. Confirm whether the mobile phone system meets: Android 5.0 and above, IOS 10.0 and above
3. Whether the watch is in the QR code interface. If not, please reset the watch and then scan the code for binding
4. Is the Bluetooth of the mobile phone system paired with hey + watch? If yes, please cancel the pairing with the watch in the Bluetooth list on the mobile terminal, and then continue to bind and connect with the current mobile phone
5. Has the watch been bound with other mobile phones around you? If yes, please enter the Bluetooth list of other mobile phones, disconnect the pairing with the watch, and then continue to bind and connect with the current mobile phone
6. Please try to restart Bluetooth
7. Please try to press and hold the side key of the watch for 15s, and bind again after restart
1. Whether the watch has been turned on and is in the QR code interface. If not, please reset the watch and then scan the code for binding
2. Is Bluetooth on
3. Whether the location permission, network permission and Bluetooth permission of black plus app have been opened according to the guidance
4. Please try to restart the Bluetooth of the mobile phone, press and hold the side key of the watch for 15s, restart the watch, and then bind again
5. Please check whether it is connected by other mobile phones
1. Download the latest version of heyplus app (scan the QR code of the watch screen to download, or search for heyplus app in the app store and app store)
2. Log in / register black plus app
3. Click bind Watch
4. Scan the QR code of the watch screen, or search the binding manually
1. Has the app and firmware been updated to the latest version
2. Please try to restart the Bluetooth of the mobile phone, press and hold the side key of the watch for 15s, restart the watch, and then reconnect
3. Is the Bluetooth of the mobile phone system paired with hey + watch? If yes, please cancel the pairing with the watch in the Bluetooth list on the mobile terminal, and then continue to bind and connect with the current mobile phone
4. Has the watch been bound with other mobile phones around you? If yes, please enter the Bluetooth list of other mobile phones, disconnect the pairing with the watch, and then continue to bind and connect with the current mobile phone
1. Whether the distance between the watch and the mobile phone is too far. If it is more than 7 meters away, the effect of Bluetooth connection will be weakened
2. Check whether the Bluetooth of the mobile phone is turned off or the power saving mode is turned on
3. In order to maintain the always connected state, it is necessary to keep the black plus app in the active state without being terminated by the system.
4. How to open the background operation permission of Android mobile phone: enter the black plus app - my - background operation, select the corresponding mobile phone model, and open the permission according to the instructions
5. When the app exits the background operation, the IOS system may automatically close the background process, resulting in the disconnection of the connection. It is recommended to pair with the system Bluetooth, so that even if the process is terminated by the system, the message notification and other functions will not be affected
6. The Bluetooth of the mobile phone is abnormal. Please try to restart the Bluetooth of the mobile phone and the watch
1. When using the watch for the first time, you need to connect it to the charger and turn it on, or press and hold the key for 2S
2. Check whether the watch is dead. It needs to be connected to the charger and turned on
3. If the watch is abnormal, press and hold the key for 16S to restart
1. Please keep your watch and mobile phone connected closely during the upgrade process
2. Please keep the black plus app running in the foreground during the upgrade process
3. Please try to restart the Bluetooth of the mobile phone, restart the watch and upgrade again
1. After the upgrade fails or other operations, the watch displays the core resource loss interface: core data missing please connect to Hey + app and get recovered. Ver: xx.xx.xx.xx (XX is a number) MAC: XX: XX (XX is the last four digits of the MAC address)
2. Please delete this watch on the black plus app and cancel pairing in the Bluetooth of the mobile phone system
3. Search the MAC (XX: XX) address on the watch with the black plus app and rebind it (note for IOS mobile phones, Bluetooth pairing prompt pops up when binding, please click [Cancel])
4. Re upgrade after entering the app. You can continue to use it after the upgrade is successful

If it is an Android phone, please follow the steps below:
1. You need to turn on the message reminder notification function in the black app and turn on the notification switch of the corresponding app
2. You need to open the notification authority according to the guidance, and select the relevant authority as [always allow]
3. It is necessary to keep the watch and mobile phone Bluetooth connected. The notification function of Android mobile phone needs to keep the black plus app running continuously in the background, and set the "background operation" as required
5. When the do not disturb mode is turned on, the message is not reminded and does not vibrate
6. Please try to unbind the watch, uninstall the app, rebind and enable all permissions according to the guidance prompt

heyplus Watch Air

1. Please try to use gmail mailbox to register your account
2. Please check whether the verification code is sent to the "spam mailbox"

1. Black plus app binding is required
2. Confirm whether the mobile phone system meets: Android 5.0 and above, IOS 10.0 and above
3. Whether the watch is in the QR code interface. If not, please reset the watch and then scan the code for binding
4. Is the Bluetooth of the mobile phone system paired with hey + watch? If yes, please cancel the pairing with the watch in the Bluetooth list on the mobile terminal, and then continue to bind and connect with the current mobile phone
5. Has the watch been bound with other mobile phones around you? If yes, please enter the Bluetooth list of other mobile phones, disconnect the pairing with the watch, and then continue to bind and connect with the current mobile phone
6. Please try to restart Bluetooth
7. Please try to press and hold the side key of the watch for 15s, and bind again after restart

1. Whether the watch has been turned on and is in the QR code interface. If not, please reset the watch and then scan the code for binding
2. Is Bluetooth on
3. Whether the location permission, network permission and Bluetooth permission of black plus app have been opened according to the guidance
4. Please try to restart the Bluetooth of the mobile phone, press and hold the side key of the watch for 15s, restart the watch, and then bind again
5. Please check whether it is connected by other mobile phones

1. Download the latest version of heijia app (scan the QR code of the watch screen to download, or search for" heijia "app in the app store and app store)
2. Log in / register black plus app
3. Click bind Watch
4. Scan the QR code of the watch screen, or search the binding manually

1. Has the app and firmware been updated to the latest version
2. Please try to restart the Bluetooth of the mobile phone, press and hold the side key of the watch for 15s, restart the watch, and then reconnect
3. Is the Bluetooth of the mobile phone system paired with hey+ Watch Ait? If yes, please cancel the pairing with the watch in the Bluetooth list on the mobile terminal, and then continue to bind and connect with the current mobile phone
4. Has the watch been bound with other mobile phones around you? If yes, please enter the Bluetooth list of other mobile phones, disconnect the pairing with the watch, and then continue to bind and connect with the current mobile phone

1. Whether the distance between the watch and the mobile phone is too far. If it is more than 7 meters away, the effect of Bluetooth connection will be weakened
2. Check whether the Bluetooth of the mobile phone is turned off or the power saving mode is turned on
3. In order to maintain the always connected state, it is necessary to keep the black plus app in the active state without being terminated by the system.
4. How to open the background operation permission of Android mobile phone: enter the black plus app - my - background operation, select the corresponding mobile phone model, and open the permission according to the instructions
5. When the app exits the background operation, the IOS system may automatically close the background process, resulting in the disconnection of the connection. It is recommended to pair with the system Bluetooth, so that even if the process is terminated by the system, the message notification and other functions will not be affected
6. The Bluetooth of the mobile phone is abnormal. Please try to restart the Bluetooth of the mobile phone and the watch

1. When using the watch for the first time, you need to connect it to the charger and turn it on, or press and hold the key for 2S
2. Check whether the watch is dead. It needs to be connected to the charger and turned on
3. If the watch is abnormal, press and hold the key for 16S to restart

If it is an Android phone, please follow the steps below:
1. You need to turn on the message reminder notification function in the black app and turn on the notification switch of the corresponding app
2. You need to open the notification authority according to the guidance, and select the relevant authority as [always allow]
3. It is necessary to keep the watch and mobile phone Bluetooth connected. The notification function of Android mobile phone needs to keep the black plus app running continuously in the background, and set the "background operation" as required
5. When the do not disturb mode is turned on, the message is not reminded and does not vibrate
6. Please try to unbind the watch, uninstall the app, rebind and enable all permissions according to the guidance prompt

If it is an IOS phone, please follow the steps below: 1. It is necessary to turn on the message reminder notification function in the black plus app and turn on the notification switch of the corresponding app 2. You need to pair with the system Bluetooth and allow to open [share system notification]

1. The USB charging interface is loose
2. The watch is out of position with the charging contact
3. The charging line is damaged
4. The adapter used for charging is not standard or damaged
5. If there are no above problems, please press and hold the side key of the watch for 15s to restart and then try charging

The step counting algorithm is to calculate the user's steps through the data of the acceleration sensor and a certain algorithm. Some regular movements will be mistakenly counted as step data (continuous wrist activity / vibration, etc.). Feedback can be submitted in the app. If the description is not accurate, we will arrange R & D engineers to continuously optimize.

heyplus Runner Air

In a shutdown state, long press the multifunction key for 3 seconds. The headphone blue light is always on for 3 seconds and the red/ blue lights flash alternately. At this time, the headphones enter the automatic Bluetooth pairing mode and the headphone voice prompts "beep". Turn on smart devices such as mobile phones, find "Runner Air" from the Bluetooth list, and click on the connection; After confirming the connection, the headphone prompts "beep".
startup:blue light is on
shutdown:red light is always on
charge completed:blue light is always on
charging:red light is always on
low-voltage alarm :the red light flashes once in one second
standby(connect phone):the blue light flashes once every ten seconds
when playing music:the blue light fladhes once every five seconds
Headphones are charged by Type C charging line. After charging, LED indicator changes from red (always on)to blue(always on).
In the TF card mode, three click the switch button to switch all cycles or single cycle.
Short press "volume down" to turn down volume; long press "volume down" to switch to former song.
Short press "volume up" to turn up volume;long press "volume up" to switch to next song.
When playing music, short press multifunction key to pause music; Blue light flashes once in 10 seconds.
When standby, press the multifunction key or operate the player on the mobile phone; Blue light flashes once in 5 seconds.
The headset is disconnected from the mobile phone,
accompanied by a prompt tone to complete the disconnection.
In the connected state, you can double-click the multi-function button to switch between TF card mode or Bluetooth mode, the blue light flashes once in 10 seconds, and the switching is accompanied by a prompt tone to complete the switching.

Support

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Please contact customer support at support@heyplus.com.
Unfortunately, we cannot change the shipment once the product is en route.

We ship to countries and regions below:

Region/Country: the United States, Vietnam, Philippines, European countries and regions(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, The Republic of Slovenia.)

Some Remote Region heyplus Can Not Support Shipment. If you encounter the above situation, our customer service will contact you via email in advance. If you have any other questions, please contact support@heyplus.com for more detail.
Ships within 1-2 working days.
Delivery within 7-14 working days.