heyplus Watch
If it is an IOS phone, please follow the steps below:
1. It is necessary to turn on the message reminder notification function in the black plus app and turn on the notification switch of the corresponding app
2. You need to pair with the system Bluetooth and allow to open [share system notification]
2. Whether the watch is in constant light mode, which will consume more power
3. Check whether there are many messages. You can turn on the do not disturb mode before continuing to observe
2. The watch is out of position with the charging contact
3. The charging line is damaged
4. The adapter used for charging is not standard or damaged
5. If there are no above problems, please press and hold the side key of the watch for 15s to restart and then try charging
The step counting algorithm is to calculate the user's steps through the data of the acceleration sensor and a certain algorithm. Some regular movements will be mistakenly counted as step data (continuous wrist activity / vibration, etc.). Feedback can be submitted in the app. If the description is not accurate, we will arrange R & D engineers to continuously optimize.
2. The watch records sleep at night. There are three sleep states: deep sleep, light sleep and awake sleep. It's easier to misjudge sleep when you stay still for a long time or have slight activities at night
Green light is the watch trying to monitor heart rate. If you turn on the whole day heart rate monitoring, the watch will automatically emit light for detection
Check whether the sensor on the back of the watch has green light when measuring heart rate
1. If there is no green light, please follow the after-sales process
2. If there is green light, but the value is often not given or the value is not accurate, please wear it correctly. Measurement: put the arm flat, and the watch is worn at a finger away from the wrist bone. Relax and keep still, and ensure that the equipment is close to the wrist
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
2. For the correct measurement method, the arm should be placed flat. The watch should be worn at a finger away from the wrist bone. Relax and keep still. At the same time, ensure that the equipment is close to the wrist (wear it a little tighter)
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
Red light is a watch trying to monitor blood oxygen
Check whether the sensor on the back of the watch has red light when measuring blood oxygen
1. If there is no red light, please follow the after-sales process
2. If there is red light, but the value is often not measured or the value is not accurate, please wear it correctly for measurement: put your arm flat on the table and lift it a little. The wearing position of the watch is 1 finger away from the wrist bone. Relax and keep still. Don't talk during the measurement, and ensure that the equipment is close to your wrist (wear it a little tighter)
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
heyplus Watch Air
1. Sleep algorithm is to estimate the user's time to get up or go to sleep through a certain algorithm based on the data of heart rate and acceleration sensor, which has a certain error.
2. The watch records sleep at night. There are three sleep states: deep sleep, light sleep and awake sleep. It's easier to misjudge sleep when you stay still for a long time or have slight activities at night2. The sleep time is longer than 1 hour, which cannot be recorded, and the detection of daytime sleep is not supported
3. Open the app to synchronize the sleep data to the app and view the detailed sleep score
Green light is the watch trying to monitor heart rate. If you turn on the whole day heart rate monitoring, the watch will automatically emit light for detection
Check whether the sensor on the back of the watch has green light when measuring heart rate
1. If there is no green light, please follow the after-sales process
2. If there is green light, but the value is often not given or the value is not accurate, please wear it correctly. Measurement: put the arm flat, and the watch is worn at a finger away from the wrist bone. Relax and keep still, and ensure that the equipment is close to the wrist
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
1. Non standard wearing methods will affect the measurement, such as light leakage caused by loose and incomplete fitting, incorrect wearing position; and other interference factors: sweat / water on the skin, walking and talking during the measurement, arm raising and fist clenching may affect the measurement accuracy.
2. For the correct measurement method, the arm should be placed flat. The watch should be worn at a finger away from the wrist bone. Relax and keep still. At the same time, ensure that the equipment is close to the wrist (wear it a little tighter)
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
Red light is a watch trying to monitor blood oxygen
Check whether the sensor on the back of the watch has red light when measuring blood oxygen
1. If there is no red light, please follow the after-sales process
2. If there is red light, but the value is often not measured or the value is not accurate, please wear it correctly for measurement: put your arm flat on the table and lift it a little. The wearing position of the watch is 1 finger away from the wrist bone. Relax and keep still. Don't talk during the measurement, and ensure that the equipment is close to your wrist (wear it a little tighter)
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
2. For the correct measurement method, the arm should be placed flat. The watch should be worn at a finger away from the wrist bone. Relax and keep still. At the same time, ensure that the equipment is close to the wrist (wear it a little tighter)
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
2. The remote photographing switch in app is not turned on: equipment - Application Management - Remote photographing
3. The camera of the mobile phone system is not turned on
4. The volume key is not set for the mobile camera to control the shutter
5. No Bluetooth pairing with the system: disconnect the Bluetooth and reconnect. After the pairing prompt pops up, click "pairing"
6. If the Bluetooth connection of the system is abnormal, you can turn off the Bluetooth and turn it on again
2. The music control switch in app is not turned on: device - Application Management - music control
3. The music player is not turned on to play music
4. Not paired with the system Bluetooth: disconnect the Bluetooth and reconnect. After the pairing prompt pops up, click "pairing"
5. If the Bluetooth connection of the system is abnormal, you can turn off the Bluetooth and turn it on again
heyplus Runner
USB charging cable * 1 [Note: does not include charging head]
User manual *1
