heyplus Watch
2. For the correct measurement method, the arm should be placed flat. The watch should be worn at a finger away from the wrist bone. Relax and keep still. At the same time, ensure that the equipment is close to the wrist (wear it a little tighter)
Note: when worn correctly, individual differences such as skin color, hair, tattoos and scars may also affect the measurement accuracy. The value measured by the watch is only for reference and cannot be used as a basis for medical diagnosis
2. The remote photographing switch in app is not turned on: equipment - Application Management - Remote photographing
3. The camera of the mobile phone system is not turned on
4. The volume key is not set for the mobile camera to control the shutter
5. No Bluetooth pairing with the system: disconnect the Bluetooth and reconnect. After the pairing prompt pops up, click "pairing"
6. If the Bluetooth connection of the system is abnormal, you can turn off the Bluetooth and turn it on again
2. The music control switch in app is not turned on: device - Application Management - music control
3. The music player is not turned on to play music
4. Not paired with the system Bluetooth: disconnect the Bluetooth and reconnect. After the pairing prompt pops up, click "pairing"
5. If the Bluetooth connection of the system is abnormal, you can turn off the Bluetooth and turn it on again
1. The watch and mobile phone are not connected normally
2. Open black plus app to synchronize data
3. The location information permission of black app is not enabled -- > in the application permission management of system settings, the location information permission of black app is enabled
1. The watch itself does not have GPS, and outdoor sports need to keep the connection with the app all the time. In order to keep the connection all the time, it is necessary to keep the black plus app in the active state without being terminated by the system: enter the black plus app - my - background operation, select the corresponding mobile phone model, and open the permission according to the instructions
2. The mobile phone should turn on GPS positioning to keep the network unblocked
3. Black add app positioning permission is enabled and set to [always]
4. Weak GPS signal (indoor, high-rise building, underground passage)
5. When moving without turning on GPS, the distance is estimated by the number of steps the user moves through a certain algorithm (steps * stride), and there will be some errors in stride, height, weight, gender, etc
2. Please fill in the correct height, weight and other information in the app
Hello, the watch does not record data in swimming mode. But our watches are IP68 waterproof and can support swimming
The calories of the watch are calculated based on certain algorithm rules through the user's exercise volume, exercise duration, heart rate, etc., and there will be some errors
1. Whether the do not disturb mode is enabled -- > in the do not disturb mode, the screen will be automatically closed when the wrist is raised and does not light up
2. The wrist lifting function switch is not turned on
2. Please keep the app on the front desk during installation
3. Try to restart the watch before installing it
heyplus Watch Air
2. Open black plus app to synchronize data
3. The location information permission of black app is not enabled -- > in the application permission management of system settings, the location information permission of black app is enabled
2. The mobile phone should turn on GPS positioning to keep the network unblocked
3. Black add app positioning permission is enabled and set to [always]
4. Weak GPS signal (indoor, high-rise building, underground passage)
5. When moving without turning on GPS, the distance is estimated by the number of steps the user moves through a certain algorithm (steps * stride), and there will be some errors in stride, height, weight, gender, etc
2. Please fill in the correct height, weight and other information in the app
2. The wrist lifting function switch is not turned on
2. Please keep the app on the front desk during installation
3. Try to restart the watch before installing it
1. After Google fit authorization is successful, when the watch generates new data (including steps, calorie, heart rate, exercise distance, sleep);
2. Open the heyplus App, and you can see the watch data in Google fit after the watch data synchronization is successful;
1. After Google fit authorization is successful, when the watch generates new data (including steps, calorie, heart rate, exercise distance, sleep);
2. Open the heyplus App, and you can see the watch data in HealthKit after the watch data synchronization is successful;
2. Bound state, modify the mobile phone language in the mobile phone settings, and the watch side can be modified synchronously
3. Binding state, switch the Bluetooth of the mobile phone once, after the watch is reconnected successfully, the watch-side language synchronizes the mobile phone language
